Telephone Skills


Telephone Skills

Online Short Learning Programme

R 599

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About this programme

The MANCOSA skillME Telephone Skills short learning programme (SLP) has been developed by industry experts to equip individuals with critical skills required for telephone communication.

The MANCOSA skillME Telephone Skills SLP is a high-impact, microlearning programme which covers:

  • Professional telephone communication
  • The rules of professional telephone etiquette
  • Understanding a caller’s objectives
  • Creating positive boundaries
  • How to handle difficult callers

Admission and user requirements

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:

  • Own laptop or PC or tablet/mobile
  • Own internet connection
  • Approximately 1 GB of data

Additional benefits

  • High-impact microlearning programme developed by industry and academic experts
  • Mobile friendly and accessible
  • Interactive/ gamified content and assessments
  • Videos on demand

Blockchain Certificate

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Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.

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Earn a microlearning, blockchain credential

Course Details

Telephone Skills

Delivery: 100% Online

Duration: 5 hours

Admission requirements: None

Learning Style: Self-paced

Access: 24/7

Payment Options

Safe. Secure. Convenient Payment Options

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MANCOSA is an official partner of Cisco

MANCOSA has joined forces with Cisco Networking Academy, a globally renowned initiative. Cisco Networking Academy stands as the world’s largest and most enduring corporate social responsibility education program.

Introduction to Cybersecurity

Discover the world of cybersecurity and its impact, as you uncover the most common threats, attacks and vulnerabilities.

With Billions of Devices Now Online, New Threats Pop-up Every Second

Today’s interconnected world makes everyone more susceptible to cyber-attacks. Whether you’re attracted to the relativity new world of cybersecurity as a professional, or just interested in protecting yourself online and in social media, this introductory course is the answer. It explores cyber trends, threats—along with the broader topic of cybersecurity in a way that will matter to YOU. For instance, you’ll learn how to protect your personal privacy online while gaining additional insight on the challenges companies, and governmental and educational institutions face today. No prerequisites required.

In this 15 hour course, you’ll learn these core skills:

  • Learn what cybersecurity is and its potential impact to you.
  • Understand the most common threats, attacks and vulnerabilities.
  • Gain insights for how businesses protect their operations from attacks.
  • Find the latest job trends and why cybersecurity continues to grow.

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